Shipping and Return Policy
Effective Date: August 2026
Thank you for shopping with Optimal Research Supps. Customer satisfaction is important to us. Please read this Return & Refund Policy carefully before placing your order.
ORDER CANCELLATIONS
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it cannot be canceled or modified.
Approved cancellations will be refunded to the original payment method within 5–10 business days.
RETURNS
Due to the nature of dietary supplements and for health and safety reasons, we generally do not accept returns of opened or used products.
Returns may be accepted only if:
● The product is unopened and in its original sealed condition.
● The return request is made within 14 days of delivery.
● The item has not been damaged or altered.
● Proof of purchase is provided.
Customers must receive return authorization before sending any product back.
Unauthorized returns may be refused.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
● Order number
● Product name
● Photos of the damaged product
● Photos of the shipping package
After review, we may replace the item or issue a refund at our discretion.
INCORRECT ITEMS
If you receive the wrong item, please notify us within 7 days of delivery.
Once verified, we will arrange shipment of the correct product at no additional cost.
If necessary, we may provide instructions for returning the incorrect item.
MISSING ITEMS
If an item is missing from your order, please notify us within 3 business days of delivery.
After verifying your order, we will promptly ship the missing item at no additional charge.
LOST SHIPMENTS
If your package appears lost in transit, please contact us.
We may initiate a carrier investigation before issuing a replacement or refund.
Packages confirmed as delivered by the shipping carrier may require additional verification
before any resolution can be provided.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
● Opened or used products
● Products with broken safety seals
● Products damaged after delivery
● Gift cards
● Clearance or promotional items marked as Final Sale
● Returns submitted without authorization
REFUND PROCESSING
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after approval.
Shipping charges are non-refundable unless the error was caused by Optimal Research Supps.
CHARGEBACK POLICY
If you experience an issue with your order, please contact our customer support team before filing a payment dispute with your bank or credit card provider.
Most issues can be resolved quickly through our support team.
Fraudulent or abusive chargebacks may result in order cancellation, refusal of future orders, or other actions permitted by applicable law.
SHIPPING
Orders are processed Monday through Friday.
Processing times generally range from 1–3 business days.
Delivery estimates are provided by the shipping carrier and are not guaranteed
Optimal Research Supps is not responsible for delays caused by weather, carrier issues, customs, or other events beyond our reasonable control.
Risk of loss transfers to the customer once the package has been accepted by the shipping carrier.
PRODUCT STORAGE
Please store products according to the instructions provided on the product label.
Optimal Research Supps is not responsible for damage resulting from improper storage or misuse after delivery.
POLICY CHANGES
Optimal Research Supps reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Any updates become effective immediately upon posting to this website